Excellent patient care, convenience of scheduling appointments, personal and professional conduct, caring and compassionate.
Cristie C. (May 14, 2021)
Friendly, efficient, and safe. Took the time to explain the entire process.
Berniece L. (April 12, 2021)
Great with patients. Great communication. Susan has really strong technical knowledge of the product and a great sense of humor. A pleasure to work with!
Donald K. (April 3, 2021)
Great explanation from Dr. Bankoski-Chunyk. Perfect protocol procedures during COVID-19. Very professional office staff. I highly recommend Hampden Hearing Center!
Sharon L. (April 2, 2021)
All staff were extremely professional. My calls were quickly returned. Jennifer spent a considerable amount of time with me, and she answered all my questions with patience. I will recommend Hampden Hearing to family and friends.
Diane B. (March 31, 2021)
Friendly and explained everything in detail.
Paul G. (February 5, 2021)
Great office staff, and practitioners showed a genuine interest in their patient.
Paul W. (January 27, 2021)
The quality of the hearing aids — the outstanding personal service and follow-up. Cannot say enough about the high quality of my experience.
Sandie C. (January 27, 2021)
I felt very much at ease and learned a lot about hearing problems.
Wanda E. (January 25, 2021)
You build a relationship with your clients. Patient and willing to go over procedures to be sure the client understands their options.
Marsha D. (January 13, 2021)
Staff was very friendly and kind.
Florie J. (January 8, 2021)
I felt that the clinician really listened to all my concerns. They are very empathic and sensitive clinicians. Efficient and accurate testing. Shared knowledge of resources and most up-to-date technology. Clean/safe environment. Excellent report writing skills with extensive accommodation list.
(January 4, 2021)
Jennifer was extremely helpful in explaining the new hearing aids and showing me all the features. I also appreciated the loaner hearing aids until I could order new ones.
Michael L. (December 30, 2020)
Everything was very thorough and professional.
Fran M.(December 20, 2020)
I’m not much of a writer, but all I can say is keep doing what you do. You make a person very relaxed. When I first came in, I was a bit nervous with something new. I will mention Hampden Hearing Center to whoever’s looking to get hearing aids.
Walter K. (December 16, 2020)
As I told you, Jennifer, I was and am completely dissatisfied with the VA Hearing Center. Compared to your testing and tweaking of VA hearing aids, I hear so much better. You are to be commended.
Andre L. (December 11, 2020)
Honest, thorough, and very professional.
Paul B. (December 11, 2020)
You were very thorough in all you did. And nice about it. The only wish I have is that you cleaned ears.
Elsie E. (December 9, 2020)
Very patient-centered. Answered all questions thoroughly.
Gerald R. (November 30, 2020)
Personalized care, easily understood instruction, excellent patient care.
Berry T. (November 4, 2020)
I have been going to Hampden Hearing for some time. I have found them to be very competent, professional, and pleasant. I have been very satisfied with the service they have provided me.
Elma H. (November 4, 2020)
Your explanation to me on how to use the hearing aids was excellent. All your explanations were easy to understand.
Marilyn M.( November 2, 2020)
Friendly, knowledgeable. You never make me feel rushed.
Mary G. (November 1, 2020)
Excellent service, personal care.
Chaim K. (October 23, 2020)
Dr. Garcia was very knowledgeable and very informative. She explained everything in a very easy way.
Ozzie B. (October 22, 2020)
Professional, personal service. I’ve been a customer for years and I couldn’t be happier with you. Prompt response to my inquiries. You get to talk to a real person!
Susan M. (October 21, 2020)
Explained thoroughly any questions. Comfortable and friendly atmosphere. Service is very good.
John M. (October 21, 2020
The one and only office I’ve been to since my first visit for a hearing issue in 1993 (maybe earlier?). I refer everyone to Hampden Hearing because of the respect the have for their patients, their professionalism, knowledge, kindness, patience, etc. They have a way of making you feel like you’re the most important patient […]
Lisa R. (October 21, 2020)
Staff were very personable and professional. Safety precautions for COVID-19 were in place and strictly adhered to, which made me feel that there was concern for my health as well as health of staff. Everyone was repsonsive to my needs.
Anonymous (October 21, 2020)
I have nothing but good things to say about Hampden Hearing. Probably the most relaxed and friendly place I have seen. The service is beyond excellent. They are like family. I would highly recommend them.
Anonymous (October 21, 2020)
Amount of time spent on me to ensure I could hear.
Anonymous (October 19, 2020)
Very kind, friendly, clear. Explained everything before doing it.
Judi S. (October 19, 2020)
Took the time to explain, show, and teach how to use and care for aids. Each visit was complete and easy to follow. I am very satisfied with the results.
James L. (October 19, 2020)
The patience and time to adjust and fit aids in position, keeping a very relaxing situation.
Francis D. (October 19, 2020)
Everything! Environment was sanitized well. Staff was friendly and personable. The only bad comment is hearing aids are too expensive. I would have loved to come back for check-up, etc.
Anonymous (October 19, 2020)
You observed my appointment time with promptness — that is unusual at most doctors’ offices! You made me feel welcome and comfortable throughout the entire process. You were open and honest about my situation and my options going forward. I felt as though I was being “handled with care” from start to finish!
Anne H. (October 19, 2020)
You listen to input from the patient rather than making a unilateral decision.
JoAnn D. (October 16, 2020)
Everything is explained slowly while addressing the stigma surrounding hearing aids. Susan described the pros and cons of the various grades of the aids allowing me to make an informed decision based on my needs. OMG – they changed my life!
Patricia S. (October 16, 2020)
Everyone from the receptionist to the audiologist were very pleasant and welcoming, which made me feel comfortable and were truly happy to service my needs. Both the receptionist and audiologist were very informative, answered all my questions and concerns. I was very relaxed and actually had a good time while there. I give Hampden Hearing […]
Sandra B. (November 22, 2019)
Susan is always ready to help me!
Evelyn B. (October 21, 2019)
Knowledge and approach. Completely explained all aspects of testing and did it with a smile and understanding.
David M. (October 19, 2019)
I have heard birds, crickets, traffic, wind, rain, trains in the distance, clocks, and most of all, conversations that I haven’t been able to hear for quite some time. Thank you for opening up a new world to me. New technology is amazing.
Jean B. (October 11, 2019)
Providing copy and summary of evaluation with explanation and recommendations. Testing is a comfortable and individualized experience. All issues covered well in exam!
David M. (October 5, 2019)
Great exam, great staff. Good pricing and selection to choose from in hearing aids. Great service always!
Anonymous (October 4, 2019)
Knowledgable, friendly atmosphere.
Anthony F. (October 4, 2019)
You were very professional and friendly. In addition you were very patient in trying to resolve the problems that I was having adjusting to the discomfort of hearing aids. Much appreciated!
David M. (September 5, 2019)
Dr. Garcia was professional, attentive, able to answer all my questions. I appreciate her expertise. I can’t find any fault at all. Very pleased.
Josephine V. (September 3, 2019)
The examiner took all the time required to test my hearing, adjust old hearing aids, recommend new for the future. Did not rush, but kept me informed in all manners. Dr. Garcia to be commended on a job well done as well as the follow-up exam.
Aurore L. (September 3, 2019)
Clear precise information in all areas and always very pleasant.
Jay H. (August 20, 2019)
Just friendly and knowledgable.
T.R. (July 19, 2019)
You made me feel welcome and comfortable and acted with the highest level of professionalism.
Anonymous (July 15, 2019)
After Mercy Hearing Center closed, I chose Hampden Hearing Center. Dr. Garcia was so gracious and professional. I’m very pleased I chose Hampden Hearing.
Diane B. (July 12, 2019)
Paid careful attention to my long, complex medical history, explaining my options in detail in such a caring manner causing personal level sharing.
Lawrence H. (July 9, 2019)
Treatment was very professional. Everything was explained thoroughly. I was given information I was not aware of. I was extremely happy with my visit.
Doris L. (July 8, 2019)
Everything, everyone, doctor and staff were lovely. Not only were you the most patient and thorough, the time you allotted me, made me feel like I was your only concern. You explained everything in very understandable terms, even took care of insurance and financing for me. I felt like I made a new best friend […]
Grace B. (July 1, 2019)
You explained everything so well and I will continue to use them everyday as they sure help! I will call if I need help. Thank you!
Rosemary R. (June 29, 2019)
Took the time necessary to test and explain my hearing situation. Very thorough.
Joe D. (June 27, 2019)
Very professional, did not pressure me to buy hearing aids. Explained everything in detail.
Joseph F. (June 26, 2019)
Really listened and answered my questions. Also, coming along with an elderly relative I experienced extra care and patience staff showed for her.
Susan S. (June 26, 2019)
Patience. Knowledge. Expertise. Friendliness.
Robert P. (June 24, 2019)
Genuinely valued my business and me as a customer. Friendly, knowledgable staff. Took time to explain everything. Gave options, didn’t pressure to choose highest option. Thorough exam. I’m glad I chose them!
Ann B. (June 21, 2019)
You took plenty of time and we so patient explaining and demonstrating the use of the hearing aids. You made me feel very comfortable asking you questions. It is reassuring to know that I can call when needing help.
Rosemarie M. (June 20, 2019)
Overall, an exceptionally professional and comfortable experience. My hearing deficiencies were accurately diagnosed and high quality hearing aids were supplied that were specifically designed to meet my needs. The entire staff is friendly, professional, and caring. I highly recommend this business.
Walter N. (June 18, 2019)
Very knowledgeable and spent time teaching how to use hearing aids and link them to my phone.
Marta S. (February 16, 2019)
Took time to listen to my hearing difficulties. Explained the testing clearly, making me feel I understood was I was supposed to do. My new hearing aid has made a huge difference in my everyday life.
Diane P. (January 4, 2019)
Very thorough, explained various pricing options, and helped me with my insurance. Pleased to be hearing much better and my tinnitus has improved a little.
Maria G. (December 17, 2018)
Friendly, professional, explained things clearly. Dr. Garcia clearly enjoys and takes pride in doing an excellent job.
Ken J. (December 17, 2018)
Office staff is warm and welcoming. Jennifer is patient, thorough, and professional. I referred two friends already!
Laurie S. (December 17, 2018)
Acted like professionals who knew what they are doing.
Gary D. (December 17, 2018)
Genuine and sincere friendliness — both of Dr. Chunyk and staff. Obvious high level of competence.
Fran R. (December 10, 2018)
Spent ample time with me. You were very patient, explaining my test results and giving me excellent instruction on how to use my hearing aids.
Virginia B. (September 18, 2018)
Clearly explained procedures and answered questions. Was efficient with testing time, but didn’t rush.
Susan S. (September 10, 2018)
They take personalized service to a whole new level. From the front desk when you walk in until you leave! The audiologists truly care about providing their patients with their knowledge and experience about what’s best for you and with the top of the line products, if that’s what is needed to improve your hearing. […]
Judy S. (September 5, 2018)
Being so pleasant and upright about everything. I plan on referring people if they are in need of hearing aids.
Anne H. (August 6, 2018)
Dr. Garcia was extraordinarily patient and compassionate in working with my mother, who suffers from dementia and is extremely resistant to change, even when it is likely to be of benefit.
Kimberly Q. (August 6, 2018)
Dr. Chunyk was very thorough and considerate. She was anxious for me to know how to care for and use my hearing aid. She also told me to call her for any questions in the future.
Anonymous (August 3, 2018)
Very professional. Very good with elderly patients.
Anonymous (August 2, 2018)
Friendly attitudes towards their patients. Expertise and knowledge by the doctor performing the examination.
Errol H. (August 1, 2018)
The staff explains things clearly and is available in case I run into any unexpected problems. They even helped arrange an interest-free payment program!
Claire F. (July 31, 2018)
You really care about us as more than a patient! Great result, thanks a bunch!
Dick B. (July 31, 2018)
Delivered great information and provided a much needed “cure” for my hearing loss.
Janet R. (July 31, 2018)
I wasn’t rushed. Dr. Chunyk took time to explain options and replaced my hearing aids. She explained all the new features. It’s always a pleasure to go there.
Maurice D. (July 30, 2018)
Very attentive, never felt rushed. Staff are always cheerful and willing to make adjustments for customer’s satisfaction, no matter how many times it takes.
Anonymous (June 22, 2018)
I appreciated trying out hearing aids to compare the most expensive to the lower price. Also your honesty.
Mike E. (April 11, 2018)
Very professional, friendly. Explained everything in detail from the testing to the fitting of the hearing aids. Jennifer was patient and provided trial hearing aids to try at home, several different times. Overall a great experience.
Karen K. (April 11, 2018)
They took time to explain how to use the hearing aids. Very thorough with the evaluation!
Joan S. (April 11, 2018)
I like the personal and relaxing atmosphere of your doctors and your office staff. I am extremely satisfied with my choice of Dr. Garcia.
Ida T. (April 9, 2018)
There was no pressure in this office – it is very low key! A patient is allowed to take hearing aids home to try out and they try very hard to match needs to requirements. I needed hearing aids that would fit under a ski helmet. They helped me find aids for me, as it’s […]
Carol C. (April 5, 2018)
They explained everything and demonstrated regular service in appointments. Personal and caring.
Mark K. (April 5, 2018)
Explained everything and demonstrated regular service in between as needed appointments. Kept on time. Personal and caring.
Mary K. (April 5, 2018)
Very informative, friendly staff. Not pressured to buy hearing aids. Given trial period to try hearing aids is a plus. Very satisfied and will recommend to friends and family.
Angie S. (April 5, 2018)
Precise explanation and demonstration of hearing aids, cleaning, changing the components, increasing sounds as needed. Office staff are extremely helpful.
Marlene B. (January 2, 2018)
Very professional, up-to-date audio equipment. Dr. Chunyk is excellent, easy to talk to and takes the time with you explaining the various options and use of hearing aids. Highly recommend!
Martin F. (October 24, 2017)
Excellent service, excellent facility, and excellent care which goes above and beyond standards of care. I travel more than one hour to Hampden Hearing Center since it was originally started, and would not go anywhere else for my hearing aids. I am always actively involved in my care, treated with dignity and respect. A terrific […]
Margo M. (October 19, 2017)
I found that everyone was so friendly. The professionalism was outstanding.
Jim T. (September 18, 2017)
Genuinely kind and caring whether over the phone or in person. You never feel rushed off the phone or out of the office. I loved the time with Dr. Garcia. I could talk with her all day.
Dina D. (August 21, 2017)
Dr. Garcia was incredibly kind and patient with my 93-year-old mother. She is thorough, professional, and very knowledgeable with regard to the latest technology offered to those with hearing impairments. I would definitely recommend Hampden Hearing Center!
Anonymous (August 8, 2017)
Very, very professional. Dr. Chunyk was my doctor and did a fantastic job!
Gilbert V. (August 2, 2017)
Professionalism, compassion, and extreme patience!
Karen F. (July 26, 2017)
Excellent service! Thank you!
Vera M.J (uly 20, 2017)
Spent necessary time to evaluate my condition. Sold me an excellent hearing aid and will provide me with ongoing service and help.
John H. (June 12, 2017)
Having never heard of an audiologist before, I was very impressed. And for the first time had a true hearing test.
Anne L. (May 9, 2017)
I’ve been with Hampden Hearing Center since 1981 and truly enjoy the staff and personalized service that I receive.
Al M. (March 8, 2017)
The personnel in the the front office are very courteous and friendly. They always have a smile on their faces. My audiologist Susan was very knowledgeable and explained my hearing issues to me and my spouse, which was very important to me. She gave me all options for my hearing aids. I’ve been seeing Susan […]
Ronald C. (January 5, 2013)